Shipping & Return


Shipping

Delivery Times
Norway 1-3 days
Europa 2-7 days
Rest of the world 3-10 days
If we are out of stock we will contact within 2 days.


Return

You are welcome to return every purchase within 14 days, no matter the reason, and the cost of the purchase will be fully refunded.

  1. Please send us an email (hithere@conductoroflight.no) with name, order number and a short description of why it will be returned (we want to improve so this helps allot)
  2. You'll receive an email with detailed info on how to ship/return the product.
  3. The product has to be returned unused and in perfect condition in original packaging.
  4. The return shipping cost is covered by you and will not be returned unless a new product is chosen/or unless the return is due to an accepted complaint. In that case, the shipping receipt must be attached.
  5. The item is your responsibility until it reaches us. We can recommend using a delivery service that secures you for the value of the goods.
  6. As soon as we have received your returned package we will transfer the amount of purchase to the same account as used during purchase.

Return address:
By post - Nedre Stølen 11, 5003 Bergen

By Courier - Nedre Stølen 11, 5003 Bergen - contact phone: + 47 404 81 315

 

Claims

In case of claims regarding our products, the customer must, within reasonable time, contact Conductor of Light in written correspondence to hithere@conductoroflight.no. Conductor of Light strive to offer the best service possible to ensure customer satisfaction. Conductor of Light follow all laws on this field.

 

Payment

The expected amount is being withdrawn when the package is ready to be shipped. Before that, the amount is only reserved.

When shopping at Conductor of  Light all payments will be secured and handled through Stripe which is a secured electronic payment solution for Visa, Mastercard, Eurobonus, American Express etc.

Reed more at Stripe